Subject: Product Outage/Anomaly: Update #1 Product Distribution This is a multi-part message in MIME format. --Boundary_(ID_VdGykGD6IDMHGHBvVTGmHQ) Content-type: text/plain; charset=utf-8; format=flowed Content-transfer-encoding: 7BIT *Update #1* - PDA data flow is now restored. Processes on the load balancer staller, preventing communications into and out of PDA. PDA has been failed over to the backup load balancer. We expect no GOES-16 or JPSS/NDE 2.0 data loss, just data delay. Some data may not be sent to users because it does not meet their latency requirements. Some data from external providers will be lost. *Topic: *Product Distribution and Access (PDA) Connection Failures *Date/Time Issued: *April 11, 2017 0057Z *Product(s) or Data Impacted: *All PDA Users *Date/Time of Initial Impact:* April 10, 2017 1940Z *Date/Time of Expected End:* April 11, 2017 0015Z * Length of Outage:* 4hr 35min *Details/Specifics of Change: ***Starting at 1940Z, PDA users began experiencing connection errors when trying to reach the system. Technicians are working to resolve the issues. *Contact Information for Further Information:* ESPC Operations at ESPCOperations@noaa.gov and 301-817-3880 *Web Site(s) for applicable information: *N/A* *This message was sent by ESPC.Notification@noaa.gov . You have been sent this and other notifications because you have opted in to receive it. If for any reason, you wish to unsubscribe, please contact ESPC Help Desk at ESPCOperations@noaa.gov or (301) 817-3880 . Please note: it may take up to two business days to process your unsubscribe request. --Boundary_(ID_VdGykGD6IDMHGHBvVTGmHQ) Content-type: text/html; charset=utf-8 Content-transfer-encoding: 8BIT

Update #1 - PDA data flow is now restored.  Processes on the load balancer staller, preventing communications into and out of PDA.  PDA has been failed over to the backup load balancer.  We expect no GOES-16 or JPSS/NDE 2.0 data loss, just data delay.  Some data may not be sent to users because it does not meet their latency requirements.  Some data from external providers will be lost. 

Topic: Product Distribution and Access (PDA) Connection Failures

Date/Time Issued: April 11, 2017 0057Z

Product(s) or Data Impacted: All PDA Users

Date/Time of Initial Impact: April 10, 2017 1940Z

Date/Time of Expected End:  April 11, 2017 0015Z

Length of Outage: 4hr 35min

Details/Specifics of Change:  Starting at 1940Z, PDA users began experiencing connection errors when trying to reach the system.  Technicians are working to resolve the issues. 

Contact Information for Further Information: ESPC Operations at ESPCOperations@noaa.gov and 301-817-3880

Web Site(s) for applicable information: N/A

This message was sent by ESPC.Notification@noaa.gov. You have been sent this and other notifications because you have opted in to receive it. If for any reason, you    wish to unsubscribe, please contact ESPC Help Desk at ESPCOperations@noaa.gov or (301) 817-3880. Please note: it may take up to two business days to process your unsubscribe request.

--Boundary_(ID_VdGykGD6IDMHGHBvVTGmHQ)--