Subject: Product Outage/Anomaly: (Update #3) Monterey HRPT (HIPS)
This is a multi-part message in MIME format.
--------------010001040705020606070609
Content-Type: text/plain; charset=ISO-8859-1; format=flowed
Content-Transfer-Encoding: 7bit
*Topic:* ESPC is not receiving NOAA**HRPT (HIPS) Data
*Update:* ESPC received update from Monterey (HIPS). They report
finding no problem. As a failsafe, they will restart their system.
ESPC has placed call to sys. admin. to investigate the problem from our
side.
*Update #2: *Monterey (HIPS) operator called ESPC and said he had
restarted their system and he was shipping data out OK. He
suggested ESPC check our side again. The sys admin for ESPC checked our
side and it is OK. The sys admin suspects it is
a problem between the Monterey (HIPS) office and FNMOC. Since the
Monterey (HIPS) office is a Mon - Fri (8 x 5) operation,
this problem will not be resolved until sometime Monday 8/20/2012.
*Update #3 *ESPC is now receiving HRPT(HIPS) data from Monterey.
*Date/Time**Issued:*August 23, 2012 2200 UTC***
*
*Product(s) or Data Impacted:*NOAA**HRPT (HIPS) Data****
*Date/Time of Initial Impact:***August 17, 2012 1949 UTC******
*Date/Time of Expected End:***August 23, 2012 2200 **
*Length of Outage:*146.5 hours
*Details/Specifics of Change:*ESPC is not receiving the HRPT (HIPS)
data from Monterey.****Monterey**has been informed
and is investigating. Data is considered to be delayed.
*Update:* ESPC received update from Monterey (HIPS). They report
finding no problem. As a failsafe, they will restart their system.
ESPC has placed call to sys. admin. to investigate the problem from our
side.
*Update #2: *Monterey (HIPS) operator called ESPC and said he had
restarted their system and he was shipping data out OK. He
suggested ESPC check our side again. The sys admin for ESPC checked our
side and it is OK. The sys admin suspects it is
a problem between the Monterey (HIPS) office and FNMOC. Since the
Monterey (HIPS) office is a Mon - Fri (8 x 5) operation,
this problem will not be resolved until sometime Monday 8/20/2012.
*Update #3 *ESPC is now receiving HRPT(HIPS) data from Monterey.
*Contact Information for Further Information:* ESPC Operations at
ESPCOperations@noaa.gov at 301-817-3880 **
*Web Site(s) for applicable information:*N/A
This message was sent from ESPC.Notification@noaa.gov. You have been
sent this and other notifications because you have opted in to receive
it. If for any reason, you wish to unsubscribe, please contact
ESPC Help
Desk at ESPCOperations@noaa.gov or (301) 817-3880. Please note: it make
take up to two business days to process your unsubscribe request.
--------------010001040705020606070609
Content-Type: text/html; charset=ISO-8859-1
Content-Transfer-Encoding: 7bit
Topic: ESPC is not receiving NOAA
HRPT
(HIPS) Data
Update: ESPC received update from Monterey
(HIPS). They
report finding no problem. As a failsafe, they will restart their
system.
ESPC has placed call to sys. admin. to investigate the problem from
our side.
Update #2: Monterey (HIPS) operator called ESPC and said he
had restarted their system and he was shipping data out OK. He
suggested ESPC check our side again. The sys admin for ESPC checked
our side and it is OK. The sys admin suspects it is
a problem between the Monterey (HIPS) office and FNMOC. Since the
Monterey (HIPS) office is a Mon - Fri (8 x 5) operation,
this problem will not be resolved until sometime Monday
8/20/2012.
Update #3 ESPC is now receiving HRPT(HIPS) data from
Monterey.
Date/Time Issued: August 23, 2012
2200 UTC
Product(s) or Data Impacted: NOAA HRPT (HIPS)
Data
Date/Time of Initial Impact:
August
17, 2012 1949 UTC
Date/Time of Expected End:
August 23,
2012 2200
Length of Outage:
146.5
hours
Details/Specifics of Change:
ESPC is not receiving the HRPT
(HIPS)
data from Monterey. Monterey
has been
informed
and is investigating. Data is considered to be delayed.
Update: ESPC received update from
Monterey (HIPS). They report finding no problem. As a failsafe,
they will restart their system.
ESPC has placed call to sys. admin. to investigate the problem
from our side.
Update #2: Monterey (HIPS) operator
called ESPC and said he had restarted their system and he was
shipping data out OK. He
suggested ESPC check our side again. The sys admin for ESPC
checked our side and it is OK. The sys admin suspects it is
a problem between the Monterey (HIPS) office and FNMOC. Since the
Monterey (HIPS) office is a Mon - Fri (8 x 5) operation,
this problem will not be resolved until sometime Monday
8/20/2012.
Update #3 ESPC is now receiving
HRPT(HIPS) data from Monterey.
Contact Information for Further
Information:
ESPC Operations at ESPCOperations@noaa.gov
at 301-817-3880
Web Site(s) for applicable
information: N/A
This message was sent from ESPC.Notification@noaa.gov.
You have been sent this and other notifications because you have
opted in to receive it. If for any reason, you wish to
unsubscribe, please contact ESPC Help Desk at ESPCOperations@noaa.gov
or (301) 817-3880. Please note: it make take up to two business
days to process your unsubscribe request.
--------------010001040705020606070609--