Subject: Product Outage/ Anomaly: Update#6: AIRS & MODIS Data This is a multi-part message in MIME format. --Boundary_(ID_yl+6SAGijekbRrWUxE93cA) Content-type: text/plain; charset=UTF-8; format=flowed Content-transfer-encoding: 7BIT **Update #6: **AIRS data is still offline with no ETA for restoration.**** ** Update #5: **AIRS data is still offline with no ETA for restoration.** Update #4: **Production of MODIS data has resumed. The system is currently processing a backlog of approximately 10 hours, although most recent data is processed first. Level 1-B data is now available for both AQUA and TERRA. Level 2 products will be available in approximately 6 hours. AIRS data is still offline. AIRS technicians have been notified, there is no current ETA for restoration. * Update #3: *The AIRS/MODIS outage is still on-going. However the root cause has been determined and repairs to the system are on-going. Restoration of data processing is expected to be completed this morning. However, due to lack of data storage capacity, back-logged data will not be recoverable. * Update #2: *The AIRS/MODIS outage is still on-going. Vendor support has been requested and additional analysis is occurring to determine the underlying cause and identify a course of action to correct the situation. No AIRS or MODIS data will be available until the situation is rectified. * Update#1:***The failure affecting the AIRS & MODIS data processing system continues. It is estimated that the system will not be able to be brought back on-line until tomorrow morning. Additional updates will be made available if the situation changes. * Topic:* AIRS & MODIS Data Outage *Date/Time Issued: ***January 21, 2015 0103 UTC *Product(s) or Data Impacted:***AQUA AIRS & MODIS, TERRA MODIS* Date/Time of Initial Impact:***January 14, 2015 1745 UTC * Date/Time of Expected End:*TBD * Length of Outage:*TBD* Details/Specifics of Change: *The AIRS & MODIS data processing system suffered a hardware malfunction at approximately 1745 UTC, preventing data production. Technicians are reviewing the situation, but there is no current ETA for restoration of services. *Contact Information for Further Information:* ESPC Operations at ESPCOperations@noaa.gov and 301-817-3880 *Web Site(s) for applicable information:*N/A This message was sent byESPC.Notification@noaa.gov. You have been sent this and other notifications because you have opted in to receive it. If for any reason, you wish to unsubscribe, please contact ESPC Help Desk at ESPCOperations@noaa.gov or (301) 817-3880. Please note: it may take up to two business days to process your unsubscribe request. --Boundary_(ID_yl+6SAGijekbRrWUxE93cA) Content-type: text/html; charset=UTF-8 Content-transfer-encoding: 8BIT
Update #6:  AIRS data is still offline with no ETA for restoration.

Update #5: AIRS data is still offline with no ETA for restoration.

Update #4: Production of MODIS data has resumed. The system is currently processing a backlog of approximately 10 hours, although most recent data is processed first. Level 1-B data is now available for both AQUA and TERRA. Level 2 products will be available in approximately 6 hours. AIRS data is still offline. AIRS technicians have been notified, there is  no current ETA for restoration.

Update #3:  The AIRS/MODIS outage is still on-going.  However the root cause has been determined and repairs to the system are on-going.  Restoration of data processing is expected to be completed this morning.  However, due to lack of data storage capacity, back-logged data will not be recoverable.

Update #2:  The AIRS/MODIS outage is still on-going.  Vendor support has been requested and additional analysis is occurring to determine the underlying cause and identify a course of action to correct the situation.  No AIRS or MODIS data will be available until the situation is rectified.

Update#1: The failure affecting the AIRS & MODIS data processing system continues.  It is estimated that the system will not be able to be brought back on-line until tomorrow morning.  Additional updates will be made available if the situation changes.

Topic: AIRS & MODIS Data Outage

Date/Time Issued:  January 21, 2015   0103 UTC

Product(s) or Data Impacted: AQUA AIRS & MODIS, TERRA MODIS
 
Date/Time of Initial Impact:  January 14, 2015 1745 UTC
Date/Time of Expected End: TBD 
 
Length of Outage:  TBD

Details/Specifics of Change:   The AIRS & MODIS data processing system suffered a hardware malfunction at approximately 1745 UTC, preventing data production.  Technicians are reviewing the situation, but there is no current ETA for restoration of services.

Contact Information for Further Information: ESPC Operations at ESPCOperations@noaa.gov and 301-817-3880

Web Site(s) for applicable information: N/A

This message was sent byESPC.Notification@noaa.gov. You have been sent this and other notifications because you have opted in to receive it.  If for any reason, you wish to unsubscribe, please contact ESPC Help Desk at ESPCOperations@noaa.gov or (301) 817-3880. Please note: it may take up to two business days to process your unsubscribe request.
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