Subject: Product Outage/Anomaly: Update #1 - Network Connects to NDE This is a multi-part message in MIME format. --Boundary_(ID_2KLtTkHq1MUQGfvbmbGC9A) Content-type: text/plain; charset=utf-8; format=flowed Content-transfer-encoding: 7BIT *Update #1: *The problem has been corrected. It was traced to an automatic update made at 1201Z this morning to our Palo Alto firewall that caused problems with the higher number ports. The update was rolled back and data errors have stopped. Only NDE users impacted appear to have been EUMETSAT and CLASS. The MODIS system is working off the 6 hour data backlog. *Topic: *NSOF Network Outage* Date/Time Issued**:*July 7, 2016 1852Z *Product(s) or Data Impacted:*Data pushes from NDE out to users; data from NASA into MODIS data servers. Other distribution services may be affected. *Date/Time of Initial Impact:* July 7, 2016 1201Z ** *Date/Time of Expected End:***July 7, 2016 1800Z *Length of Event:*6 hours* **Details/Specifics of Change: *At 1200Z on July 7, 2016 ESPC operations began noticing connection issues affecting data pushes out from NDE and data transfers in from NASA to the MODIS servers. Other distribution services appear to be working, but may be experiencing slowdowns. Network engineers are investigating. C*ontact Information for Further Information:* ESPC Operations at ESPCOperations@noaa.gov and 301-817-3880 You have been sent this and other notifications because you have opted in to receive it. If for any reason, you wish to unsubscribe, please contact ESPC Help Desk at ESPCOperations@noaa.gov or (301) 817-3880 . Please note: it may take up to two business days to process your unsubscribe request. ** *Web Site(s) for applicable information:*N/A --Boundary_(ID_2KLtTkHq1MUQGfvbmbGC9A) Content-type: text/html; charset=utf-8 Content-transfer-encoding: 8BIT

Update #1:  The problem has been corrected. It was traced to an automatic update made at 1201Z this morning to our Palo Alto firewall that caused problems with the higher number ports. The update was rolled back and data errors have stopped.  Only NDE users impacted appear to have been EUMETSAT and CLASS.  The MODIS system is working off the 6 hour data backlog.

Topic:  NSOF Network Outage
 
Date/Time Issued:  July 7, 2016  1852Z

Product(s) or Data Impacted: Data pushes from NDE out to users; data from NASA into MODIS data servers.  Other distribution services may be affected. 

Date/Time of Initial Impact:  July 7, 2016  1201Z

Date/Time of Expected End:  July 7, 2016  1800Z

Length of Event:  6 hours

Details/Specifics of Change: At 1200Z on July 7, 2016 ESPC operations began noticing connection issues affecting data pushes out from NDE and data transfers in from NASA to the MODIS servers.  Other distribution services appear to be working, but may be experiencing slowdowns.  Network engineers are investigating.   

Contact Information for Further Information: ESPC Operations at ESPCOperations@noaa.gov and 301-817-3880

You have been sent this and other notifications because you have opted in to receive it. If for any reason, you wish to unsubscribe, please contact ESPC Help Desk at ESPCOperations@noaa.gov or (301) 817-3880. Please note: it may take up to two business days to process your unsubscribe request.

Web Site(s) for applicable information: N/A

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