Update #5: Successfully finished recovering missing data with minimal product failures at 1130Z 9/3/2016. NDE is currently working off the backlog. Some products were not delivered to users because users' timeliness requirements. Notice to Pull Data Users of NDE -- please check to see if you need to restart your pull scripts.

_{Update
#4: At 1940Z, the SNPP NDE
system is online and the system is processing/distributing
SNPP data to authorized users. Technicians and Engineers
are aggressively working to
process backlogged data accumulated during the long outage
period - this will take 12-15 hours to fully complete. The
latest SNPP data from the most recent Svaalbard contacts will
be processed/distributed first to all time critical users of
the system to ensure those users have the most current
data. At this time, we
anticipate being able to successfully recover past data with
minimal product failures, although some products will not be
delivered if they do not meet users' timeliness
requirements. Notice to Pull data
users
of NDE -- please check to see if you need to restart their
pull scripts.}

Update #3: As of 1730Z, the SNPP NDE system remains offline as technicians and engineers continue to restore the system. Progress to restore the system is being made, but the return to service time is not yet available. Further updates will be provided as soon as more information is made available.

Update #2 : NDE continues to remain down. Engineers have been working through the night to fix the problem. More updates will be sent out when information becomes available.

Update #1: Hardware failure has been identified as the cause of NDE problem. Engineers are still working on the solution. More updates will be sent out when information become available.

Topic: NDE Product Outage

Date/Time Issued: September 3, 2016 1310Z

Product(s) or Data Impacted: NDE is currently not generating products. All NDE products are affected.

Date/Time of Initial Impact: September 1, 2016 1627Z

Date/Time of Expected End: September 2, 2016 1940z

Length of Event: 27 hours 13 minutes

Details/Specifics of Change: At ~1627Z all production servers stopped generating products. Engineers are currently investigating.

Contact Information for Further Information: ESPC Operations at ESPCOperations@noaa.gov and 301-817-3880

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