Update#1: The problem has been resolved.=C2=A0 Users should be abl= e to restore their original settings and not see any more connection issues with ESPC FTP servers.

Topic:=C2=A0 FTP Connections Issues with ESPC Servers

=20 =20 =20 =20 =20 =20 =20 =20 =20 D= ate/Time Issued:=C2=A0 May 16, 2017=C2=A0 1520Z
Product(s) or Data Impac= ted:=C2=A0 All products pulled from DDS and SATEPSANON by users using passive FTP may be impacted.=C2=A0

Date/Time of Initial Impact:=C2=A0 May 15, 2017 1615Z

Date/Time of Expected En= d:=C2=A0 May 16, 2017 = 1430Z
= =C2=A0
Length of Outage:= =C2=A0 22 hrs 15 mins

Details/Specifics of Chang= e: On Mon at about 1615Z, some users began experiencing connection errors when trying to connect to DDS and SATEPSANON with passive FTP.=C2=A0 User= s were able to connect when they use active FTP.=C2=A0 This appears to be a network issue, and technicians are working to determine where the problem lies.=C2=A0 Pull users should check their connections, switch to active at least temporarily, or do a manual pull of data, in order to avoid data loss.=C2=A0 To help with our troubleshooting, if you have not already done so, please email ESPCOperat= ions@noaa.gov and report if this problem is impacting your organization.=C2=A0

Contact Information for Further Information: ESPC Operations at ESPCOperations@noaa.gov at 301-817-3880

Web Site(s) for applicable information: N/A

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